Gaming is for fun, not stress. bbgg believes that when every member plays mindfully and within their own limits, gaming becomes truly enjoyable. Our responsible gaming tools are built with exactly that in mind.
Online gaming is a great form of entertainment — but like any entertainment, it's important to know your limits. Responsible gaming means enjoying yourself within your financial means and time constraints. At bbgg, responsible gaming isn't just a policy — it's part of our culture.
Millions of people play games online every day, and for most it's simply a form of entertainment. But for some, gaming can gradually become a habit that starts to have a negative impact. bbgg wants to make sure that never happens to anyone.
We believe it's our responsibility to help create informed players. That's why bbgg offers a range of protective tools you can use on your own terms — from setting deposit limits to taking a temporary break or permanently closing your account. Every decision is yours to make.
Responsible gaming isn't just about avoiding problems — it's about keeping gaming enjoyable for the long term. When you know how much to play and when to stop, that's when gaming is truly fun.
Keep in mind: Gaming is entertainment, not a source of income. Never bet more than you can afford to lose.
Tools available to help you stay in control of your gaming experience
Set a maximum deposit limit on a daily, weekly, or monthly basis. Decreasing a limit takes effect immediately, while increases only apply after 24 hours.
Set your own loss limit for a given period. Once you reach it, betting stops automatically.
Set a time limit for each session. You'll receive a reminder when it's up, and the session can be ended automatically if you choose.
Pop-up reminders will appear at set intervals to let you know how long you've been playing and how much you've won or lost.
Take a break from gaming for anywhere between 1 day and 6 months. Your account will be inaccessible for the duration of the break.
You can permanently close your account at any time. If you have a remaining balance, it will be fully withdrawn before the account is closed.
To use these tools, go to Account Settings or let us know via support chat. Reducing a limit takes effect immediately.
| Tools | Time limit | Effective | Cancellable |
|---|---|---|---|
| Reducing your deposit limit | Daily / Weekly / Monthly | Instant | Yes (after 24 hours) |
| Loss limit | Daily / Weekly / Monthly | Instant | Yes (after 24 hours) |
| Session time limit | Hourly | Instant | Yes |
| Self-exclusion | 1 day – 6 months | Instant | No (after the period ends) |
| Permanent closure | Indefinitely | Permanent | No |
Watch out for these warning signs
Placing bigger bets to try to recover money you've lost
Hiding your gaming from family or friends
Spending on gaming after setting aside bills and essential expenses
Feeling restless or irritable when not playing
Unable to focus on work, studies, or family
Borrowing money or selling assets to fund gaming
Unable to stop playing even when you try
Feeling deeply distressed after a loss
If you notice any of the signs above: Reach out directly to the bbgg support team. We're here to help with empathy and care. Asking for help is a sign of strength, not weakness.
Be honest with yourself. Consider these questions.
In the past month, have you spent more time or money on gaming than you planned?
Have you ever played while leaving an important task or responsibility unattended?
Have you gone back to playing after a loss to try to relieve the stress?
Has someone close to you ever expressed concern about your gaming?
Have you felt uncomfortable or anxious when you weren't able to game?
Has gaming caused problems in your family life or finances?
If you answered "Yes" to one or more of these questions, contact bbgg support now or activate a self-exclusion.
The core pillars of our responsible gaming policy
Bbgg strictly enforces 18+ age verification. Identity verification at registration is mandatory to ensure no minors can access any games.
Our system can detect unusual gaming patterns. If high-risk behaviour is identified, the support team will automatically reach out.
Members who have set a self-exclusion or limits will not receive promotional messages that encourage gaming.
Full support is available for all responsible gaming matters. No language barriers.
If you decide to lower your limits or take a break, it takes effect immediately. Protection starts the moment you make the decision.
Bbgg regularly raises awareness about responsible gaming and provides guidance to members who may be experiencing distress.
Reach out to us anytime, for any question
Chat with us directly on the website. Get the fastest response.
Send a message directly to the support team from the bbgg app.
At bbgg, every member's safety is our responsibility. Join today and enjoy gaming within your own limits.